September 19, 2022
A Culture of Customer Support
This summer we sent our video crew to Richmond, VA to sit down with our customer support team. This crew of professionals is truly one of the best in automotive. We wanted to document their philosophy and approach to taking care of our customers, which creates a culture of customer support at our company.
The team handles three primary responsibilities:
- Technical support when our customers reach out for help, whether via phone, email or chat.
- Product installation on dealership websites after the sale.
- Proactive issue resolution, managed through internal notifications and automated ticket creation through an API integration between our product and Salesforce.
Hear directly from these TradePending employees as they’ll share with you what they love about working with our customers and everything we do to provide the best customer experience possible.